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San
Carlo Restaurant Manchester - overall reader reviews
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food |
price |
service |
smartness |
overall: |
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most
popular dish:
seafood linguine
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San
Carlo Italian Restaurant Manchester - reader comments
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"Absolutely awful. The restaurant itself
is very attractive and modern and the
food is good (nothing special). Me
and my partner went on a Sunday afternoon (around 4pm)
and after being sat down on a table cramped in amongst
others, we had to wait quite a bit for someone to take
our drinks orders - my partner ordered a large coke
and got a small one. I ordered water which came as ordered.
Then we ordered food. The starter arrived after
approx. 20mins. We were then sat waiting
almost 2 hours before the main course came.
It's not helped by the fact you don't get given
any extras - no bread, no breadsticks, no olives.
There were two restaurant managers walking around
completely ignoring us (basically all the restaurant
staff were ignoring us). When we finally got the attention
of one of the managers by actually getting up and following
him around the restaurant, he said we would chase it
up. We watched him as he just continued to walk around,
not chasing up the order or helping out the other waiters
once. Again we sat there for a long time until we again
asked another waiter what had happened to our order
- he checked it and brought it out almost immediately,
proving it hadn't been forgotten. After another 10 mins
the same waiter brought us pizza knives even though
we'd almost finished the pizza. One guy on another table
got so bored of waiting for his cutlery, he angrily
helped himself to some from an empty table. When we
paid we asked for discount for the
waiting time and got the drinks free.
Hardly satisfactory as at no point had waiters asked
us if we wanted more drinks. We only had three soft
drinks between us - and one of those was wrong. But
come on - we went there for lunch and it was
evening by the time we left the restaurant. Terrible!!!
And no one apologised or offered anything as compensation,
without us asking. We also noticed loads of other customers
sat there for ages waiting for their food too - there
were many who were in the restaurant before we arrived
that got served long after us. They blamed lack of staff
"because it was a Sunday" but we counted 7
waiters, 7 kitchen staff, 3 guys behind the bar, 1 at
reception and 2 so-called managers, hardly a lack of
staff!... Extremely disappointing :(
" -
Lilly, Cheshire 2/4/07 (visited on a Sun afternoon)
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"Having noticed that San Carlo was rated as the top
Italian in Manchester by readers of Restaurants Of Manchester
and hearing those culinary experts, Ant & Dec, were
in there last week, I decided to check it out! I just
cannot understand how this establishment comes anywhere
near 'The Top 10 Italian Restaurants in Britain' as
the Times claim. We waited for over one hour
and a half to receive our food and our complaints
to the manager were just ignored - there were
two managers on duty; both looked the part but were
more interested in walking up and down looking official
rather than actually managing. Typical Italian I suppose
- image over results. When the food eventually did arrive,
my Fillet Al Barolo was basically a steak on a plate
with a load of salty gravy dumped on
the top. No garnish, no extras, no presentation
and no Barolo from what I could taste. It was interesting
to watch so many other customers in the restaurant
complaining around us and
even some of those who did receive their food could
be heard commenting about how they were 'not
keen' or sent dishes back. The decor
is great, the prices are OK, a little bit higher
than most Italians in town, and the waiting staff
were friendly - even when they were delivering
meals to the wrong tables. The management are
appalling and the tables are a little
too close together - especially if you don't
like the taste of cigarette smoke ruining your food.
That said, the smoking ban that hits England in July
had almost been implemented by the time my steak had
arrived!" -
Matthew, Manchester 1/4/07 (visited on a Sun afternoon)
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Disclaimer:
All information correct 1/11/2006. RestaurantsOfManchester.com
can not be held responsible for any differences experienced at
the premises listed. All images and information copyright 2006
HotelsForEurope.com |
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